Assertive Attitude of Nurses in Providing Nursing Services in Inpatient Services at Hospitals

Rahmat Pannyiwi, Nurhaedah Nurhaedah, Andi Hariati

Keywords: Patient's Perception, Nurse, Caring

Abstract

Introduction; The era of globalization that is being and will be faced by us in the health sector raises a glimmer of hope for the opportunity to improve health services. Objectives; know the assertiveness of nurses in providing nursing services in inpatient installations at hospitals. Method; Descriptive research describes the level of education, work experience, and gender towards the assertiveness of nurses. Result; shows that verbal communication 38 (69.1%), non-verbal communication 39 (70.9%) and the factors that influence verbal and non-verbal communication 30 (54.5%). Conclusion; that in providing nursing services, nurses can show non-assertive behavior because it is influenced by several factors, for example, environmental factors. The interaction environment will affect effective communication.

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Author Biographies

Rahmat Pannyiwi, STIKES AMANAH

Kesehatan Masyarakat

Nurhaedah Nurhaedah, STIKES Amanah

Kesehatan Masyarakat

Andi Hariati, STIKES Amanah

Kesehatan Masyarakat

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Published
2021-06-30
How to Cite
Pannyiwi, R., Nurhaedah, N., & Hariati, A. (2021). Assertive Attitude of Nurses in Providing Nursing Services in Inpatient Services at Hospitals. Jurnal Ilmiah Kesehatan Sandi Husada, 10(1), 280-284. https://doi.org/10.35816/jiskh.v10i1.606
Section
Articles

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