Work motivation of implementing nurses to improve the quality of health services

  • Rasi Rahagia Surabaya Institute of Health and Business, Indonesia
  • Fatimah Fatimah STIKes Papua, Indonesia
  • Yoga Tri Wijayanti Poltekkes Kemenkes Tanjungkarang, Indonesia
  • Tunggul Sri Agus Setyaningsih STIKes RS Dustira, Indonesia
  • M. Khalid Fredy Saputra STIKES Baitul Hikmah, Indonesia
Keywords: implementing nurses, quality of health services, work motivation


Introduction: The motivation of the implementing nurse is essential to improving the quality of health services. Implementing nurses plays a vital role in providing quality services to patients. High work motivation is crucial in enhancing nurses' performance and commitment to providing the best care.

Objective: Knowing the motivation behind implementing nurses can improve the quality of health services.

Method: This research is quantitative, with a cross-sectional study design using a quantitative analytical approach. The number of samples was 81 people using total sampling. The research instrument used was a questionnaire with a Likert scale. The analysis method uses the Fisher's exact test.

Results: Based on the results of the analysis, these employees have discipline that is still lacking in completing work, while of the 5 respondents who have low work motivation, three respondents (3.7%) have good performance. This is because employees have effectiveness, efficiency, authority, responsibility, discipline, and good work initiative. The statistical test results using Fisher's exact test obtained p = 0.009, smaller than a = 0.05 (p < 0.05), which means Ho is accepted and Ha is rejected. This suggests there is a meaningful relationship between work motivation and.

Conclusion: The researchers found that the work motivation of implementing nurses can improve the quality of health services. Implementing nurses can enhance healthcare quality, build team spirit, and achieve organisational goals. These efforts help increase patient satisfaction and improve job satisfaction and nurses' well-being. Therefore, understanding and applying compelling work motivation is the key to improving the quality of health services.


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Author Biographies

Rasi Rahagia, Surabaya Institute of Health and Business, Indonesia

Department of Professional Education Ners

Fatimah Fatimah, STIKes Papua, Indonesia

Nursing Study Program

Yoga Tri Wijayanti, Poltekkes Kemenkes Tanjungkarang, Indonesia

Nursing Study Program

Tunggul Sri Agus Setyaningsih, STIKes RS Dustira, Indonesia

Nursing Study Program

M. Khalid Fredy Saputra, STIKES Baitul Hikmah, Indonesia

Nursing Study Program


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How to Cite
Rahagia, R., Fatimah, F., Wijayanti, Y., Setyaningsih, T., & Fredy Saputra, M. (2024). Work motivation of implementing nurses to improve the quality of health services. Jurnal Ilmiah Kesehatan Sandi Husada, 13(1), 47-53.

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